PRIVACY POLICY
Effective Date: 4/8/2024
Last Updated: 2/5/2026
Opulent Design Build (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, disclose, and protect your information when you use our website [https://opulentdb.com] (“Website”) and related services.
By accessing or using the Website, submitting a form, or providing your personal information, you agree to the terms of this Privacy Policy. This Policy applies only to users in the United States.
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide when using our services, including:
- Full name
- Email address
- Phone number
- Business name or project name
- Appointment booking details
- Any data submitted via website forms, contact forms, scheduling tools, surveys, or chat
Providing this information is voluntary, but some services may not function without it.
1.2 Automatically Collected Data
We may collect certain information automatically when you access the Website:
- IP address
- Browser type and device info
- Pages visited and time spent
- Referring and exit URLs
- General geographic location based on IP
This information helps us analyze traffic, optimize performance, and ensure security.
2. Use of Cookies and Tracking Technologies
We use cookies, pixels, and related technologies to:
- Enable website functionality
- Improve site performance
- Analyze visitor behavior
- Support remarketing through platforms like Google and Facebook
You can manage cookie preferences via your browser settings.
3. How We Use Your Information
We use collected data to:
- Deliver and improve services
- Book and manage appointments
- Respond to inquiries and provide support
- Send appointment confirmations and reminders
- Send service-related SMS and emails
- Deliver promotional content only with explicit consent
- Analyze performance and user behavior
- Comply with applicable laws and enforce our terms
We do not sell or rent your personal information.
4. Email Communication & CAN-SPAM Compliance
If you provide your email address, we may send:
- Transactional emails (e.g., appointment confirmations, service updates)
- Promotional emails (e.g., offers, updates) — only with consent
All marketing emails include unsubscribe links. You may opt out at any time without affecting service delivery.
5. Text Messaging (SMS) Policy – A2P / CTIA / TCPA
5.1 Program Description
With opt-in consent, you may receive SMS messages from Opulent Design Build related to:
- Appointment confirmations and reminders
- Booking changes or service updates
- Limited-time offers or announcements (only if explicitly opted in)
5.2 Consent
By submitting your phone number via a website form, you provide express written consent to receive SMS messages from us. Consent is not a condition of purchase.
Opt-in is collected via clearly displayed, unchecked checkbox or plain-text disclosure on applicable forms.
5.3 Message Frequency
Message frequency varies depending on your engagement with our services.
5.4 Message & Data Rates
Standard message and data rates may apply based on your mobile carrier.
5.5 Opt-Out
You can opt out at any time by replying STOP. You may receive a final confirmation of your opt-out.
5.6 Help
Reply HELP at any time for assistance. Or contact us at:
- Email: team@opulentdb.com
- Phone: +1 949-447-2676
5.7 Confirmation Message
After opt-in, you will receive a confirmation message stating:
- Our business name
- Message purpose
- STOP/HELP instructions
- Message and data rate disclaimer
- Contact details for assistance
5.8 Transactional vs Promotional Messages
Transactional SMS messages (e.g., reminders, confirmations) may be sent without promotional consent. Promotional SMS is only sent with a separate, clear opt-in and stops immediately upon request.
6. Mobile Information Sharing Policy
We do not share, sell, or rent mobile numbers, SMS consent, or opt-in data with third parties or affiliates for marketing or promotional purposes.
Mobile numbers are only used to send messages you have consented to receive, and only shared with trusted service providers for message delivery.
7. Data Sharing with Service Providers
We may share data with trusted service providers who help us deliver services (e.g., CRM platforms, SMS gateways, calendar tools). These vendors are contractually obligated to protect your data and not use it for their own purposes.
8. Data Security
We apply reasonable technical, administrative, and physical safeguards to protect your personal data. However, no system can be guaranteed 100% secure.
9. Data Retention
We retain data only as long as necessary to:
- Provide services
- Fulfill legal obligations
- Resolve disputes
- Enforce our agreements
10. Children’s Privacy
Our Website and services are not intended for children under 13. We do not knowingly collect personal data from children. If we discover that a child has submitted personal data, we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with the updated effective date. We encourage users to review this Policy regularly.
12. Contact Information
Opulent Design Build
Email: team@opulentdb.com
Website: https://opulentdb.com
